If you would like to return any product within 14 days of purchase we are happy to accept if they are unused, in their original condition and packing, or packing of similar quality and protection, to prevent damage in transit. The buyer is responsible for the cost of the return. Wilcox at Edgemere Ltd will not be held responsible for items damaged or lost while being returned to the Company. Before returning your item please contact us to discuss the nature of your return and you will be given a returns code. This returns policy does not affect your statutory rights